Arabic Call Center Executive

Job Responsibilities

• Handle inbound and outbound calls professionally and courteously
• Assist patients with appointment booking, rescheduling, and cancellations
• Provide accurate information about clinic services, doctors, and timings
• Respond to patient inquiries and resolve concerns efficiently
• Maintain and update patient records in the system
• Coordinate with doctors and clinic staff to ensure smooth operations
• Follow up with patients regarding appointments, reminders, and feedback

Requirements

• Fluency in Arabic (spoken and written) is mandatory; English proficiency is preferred
• Proven experience in a call center or customer service role (healthcare experience is a plus)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic computer knowledge and familiarity with CRM systems
• Professional attitude with a patient-first approach

Preferred Qualifications

• Diploma or Bachelor's degree in any field
• Experience working in a clinic or hospital environment
• Ability to handle high call volumes efficiently

What We Offer

• Competitive salary package
• Friendly and professional work environment
• Career growth opportunities
• Training and development support

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month