Call Center Representative

Company Description

Oriana Specialty Hospital, integrated with the luxurious Pullman Sharjah Hotel, offers a unique combination of world-class healthcare and five-star hospitality services, providing patients with privacy, comfort, and a premium medical tourism experience. Established in 2012, the hospital has become a leading facility in delivering advanced medical and aesthetic services. Our team comprises over 65 highly qualified specialist doctors and more than 300 dedicated medical professionals. Located in Sharjah, Oriana Specialty Hospital is committed to ensuring successful outcomes and exceptional care for every patient.

Role Description

We are seeking a full-time onsite Call Center Representative to be based in Sharjah. The primary responsibilities include answering customer inquiries, providing accurate information about services, scheduling appointments, routing calls to appropriate departments, and maintaining detailed customer records. The role also involves addressing customer concerns, providing exceptional support, and ensuring high levels of satisfaction throughout all interactions.

Qualifications

• Strong Customer Service, Customer Satisfaction, and Customer Support skills
• Excellent Interpersonal Skills and the ability to handle customer interactions with professionalism and empathy
• Proficiency with Computer Literacy, including the ability to use call center software and related tools effectively
• Fluency in English and Arabic; knowledge of additional languages is a plus
• Strong problem-solving skills and the ability to remain calm under pressure
• Previous experience in a call center or customer support role is preferred
• High school diploma or equivalent; additional certifications in customer service are advantageous

To apply, send your latest resumes to [email protected] with subject line: Call Center