Call Center Representative

Call Center Representative

Job Location : United Arab Emirates
Duties And Responsibilities :
Answer calls and respond.
Handle customer inquiries over the phone.
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports