Call Centre Executive - Health Care

Position Overview

The Call Centre Executive (Arabic Speaker) will be the first point of contact for clients, managing inbound and outbound calls for a cosmetic and aesthetic centre. The role involves providing accurate information about treatments and services, scheduling appointments, and ensuring an excellent client experience.

Key Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Provide detailed information on cosmetic, dermatology, and aesthetic treatments.
• Schedule, confirm, and reschedule appointments using the clinic’s booking system.
• Manage inquiries through phone, WhatsApp, and email channels.
• Follow up with clients regarding their appointments, treatments, and feedback.
• Coordinate with the front desk and medical team for smooth client flow.
• Maintain accurate and updated client information in the CRM system.
• Support promotional campaigns by reaching out to potential leads and clients.
• Handle customer concerns and complaints with professionalism and empathy.
• Ensure client confidentiality and compliance with clinic policies.

Qualifications & Skills

• Minimum 2 years of experience in a cosmetic, dermatology, or aesthetic clinic (mandatory).
• Fluent in Arabic and English (spoken and written).
• Excellent communication and interpersonal skills.
• Strong customer service orientation and professional telephone etiquette.
• Ability to multitask and perform well under pressure.
• Familiarity with CRM or clinic management software.
• Pleasant personality and positive attitude.

Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Language:

• Arabic (Preferred)