Care Coordinator

Description Job Purpose: Ensuring seamless patient care by coordinating medical services and addressing patient needs.

Key Responsibilities And Duties

• Actively engage with clients to promote wellness and preventive care. This involves educating them on the importance of regular check-ups, screenings, vaccinations, and maintaining a healthy lifestyle.
• Collaborates with healthcare providers to develop personalized care plans that prioritize wellness and prevention for each client.
• Conducts health assessments and screenings to identify potential health risks and recommend preventive measures.
• Coordinates screenings for conditions such as hypertension, diabetes, cancer, or infectious diseases based on client or population needs.
• Provides resources and information on wellness-related topics, wellness program, and services.
• Coordinates referrals to specialists, preventive services, based on client needs.
• Ensures seamless communication between healthcare providers to optimize client care and follow-up.
• Serves as a central point of contact between clients, healthcare providers, and other healthcare professionals.
• Facilitates effective communication, ensure proper documentation, and support smooth transitions of care.
• Regularly monitor client progress in following preventive care plans, including adherence to recommended screenings and interventions.
• Follows up with clients to address any barriers, provide support, and reinforce the importance of preventive care.
• Builds relationships with community partners to expand access to preventive care resources and programs.
• Maintains accurate and comprehensive records of client interactions, care plans, and outcomes.
• Prepares reports and documentation as required by healthcare regulations and to gauge the effectiveness of wellness and preventative services.
• Be flexible to work between different sites.
• Performs other duties as assigned to support Wellness Aim & Objective.

All Fakeeh Care employees are responsible for continuous improvement, including

• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
• Actively contributing to continuous improvement initiatives, within the scope of the role.
• Adherence to safety protocols and proactively seeking to address any job-related safety concerns.
• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
• Completion of mandatory education as per the requirement, at least one month prior to expiration.

Requirements Skills and Abilities:

• Have a strong understanding of the principles and practices of preventative care, including screenings, vaccinations, lifestyle modifications, and health promotion.
• Stays updated on current guidelines and best practices related to wellness and preventative services.
• Demonstrates excellent communication and interpersonal skills to engage with clients, healthcare providers, and other stakeholders.
• Be able to explain complex medical concepts in a clear and concise manner and build rapport with a diverse range of clients.
• Possesses experience in care planning and coordination, including assessing client needs, developing clientized care plans, and coordinating services across multiple healthcare providers.
• Understands the importance of continuity of care and have the ability to navigate through healthcare systems.
• Have the ability to motivate and educate clients on the importance of preventive care.
• Exhibits strong organizational and time-management skills to effectively prioritize tasks, manage caseloads, and ensure timely follow-up with clients and healthcare providers.
• Have the ability to handle multiple responsibilities and work within established protocols and guidelines.
• Possesses the capacity to gather, analyze, and interpret data related to wellness and preventative services.
• Uses data to identify trends, evaluate program effectiveness, and make informed decisions to enhance care delivery and outcomes.
• Be culturally sensitive and aware of the diverse backgrounds and healthcare needs of clients.
• Understands the impact of cultural factors on healthcare decision-making and be able to provide equitable and client-centered care.
• Be proficient in using electronic health records, care coordination software, and other technology platforms commonly used in healthcare settings.
• Have a good understanding of health information privacy.
• Works well within interdisciplinary teams, collaborating effectively with healthcare providers, community organizations, and other stakeholders to coordinate care and promote wellness.
• Possesses strong teamwork skills to foster a culture of cooperation and shared goals.

Experience Proven work experience of at least three years as a clinical coordinator or similar role in a healthcare organization.

Education

• Possess a bachelor's degree in a healthcare-related field such as nursing, public health, health education, or healthcare administration.
• Additional certifications or training in care coordination, client engagement, or wellness programs would be advantageous.

Language Excellent command of oral and written English and prefer Arabic.

Licenses / Certifications Possess valid registration and classification from the Saudi Commission for Health Specialties.