Clinical Operations Manager

Clinical Operations Manager The Wave Clinic | Kuala Lumpur About The Wave The Wave Clinic is an international specialist service for young people and families. We work with complexity, not categories, integrating clinical excellence with relational depth, family systems, and real world functioning. Our approach is thoughtful, structured, and consistent. We place great importance on how care is delivered, not only what is delivered. As we continue to grow, we are strengthening the systems that support the quality and continuity of our work. The Role The Clinical Operations Manager is a senior operational clinical role responsible for ensuring that clinical and care processes are clearly defined, consistently delivered, and sustained over time. Working closely with the CEO and Founder, this role supports the translation of clinical vision into everyday practice across the service. Core Purpose To support a service that is: • well structured • consistent in delivery • clear in its processes • reliable across teams and settings This role helps ensure that systems are embedded in a way that allows the service to run smoothly and predictably. Key Responsibilities System Implementation • Translate clinical frameworks into clear and practical processes • Develop and maintain standard operating procedures • Embed systems into daily routines across houses and teams • Support the introduction of new initiatives in a structured and sustainable way Admission Preparation and Flow • Oversee admission readiness processes • Ensure all required preparation steps are completed in advance • Maintain clear checklists and structured preparation pathways • Support a smooth and well held arrival experience for young people and families Consistency Across the Service • Support alignment of practice across houses and teams • Reduce variability in routines, communication, and delivery • Maintain clarity in expectations and standards Audit and Quality Oversight • Develop and run regular audits of key processes • Monitor consistency of delivery • Provide clear and concise updates on standards and progress • Support ongoing improvement through practical adjustments Accountability and Follow Through • Support teams in maintaining agreed standards • Ensure processes are completed as expected • Address gaps in a clear, calm, and structured way Communication and Reporting • Provide structured updates to leadership • Share insights on service delivery and system performance • Contribute to a culture of clarity, ownership, and professionalism Candidate Profile We are looking for someone who is organised, thoughtful, and steady in their approach. You are comfortable working with structure, supporting teams, and maintaining consistency across a complex service. Background • Experience in residential, inpatient, or complex care settings • Background in nursing, clinical operations, or service management • Familiarity with structured clinical environments and multidisciplinary teams Core Capabilities • Strong organisational and operational skills • Ability to translate ideas into clear processes • Attention to detail and consistency • Confidence in supporting teams and maintaining standards • Clear and professional communication Personal Qualities • Calm and grounded • Reliable and consistent • Clear in approach and expectations • Able to follow through on agreed processes • Comfortable working both independently and collaboratively What Success Looks Like • Processes are clear and consistently followed • Admissions are well prepared and smoothly delivered • Teams feel supported by structure and clarity • The service runs in a way that feels organised, predictable, and well held Reporting Line This role reports directly to the CEO and Founder. Location Kuala Lumpur, Malaysia Closing Note This is an opportunity to play a key role in supporting a service that values both clinical excellence and thoughtful delivery. We are looking for someone who takes pride in creating clarity, supporting consistency, and contributing to a well structured and high quality environment. To apply Please submit your CV to [email protected] and a short statement outlining your experience in operational clinical systems and service delivery.