Front Desk

Key Responsibilities:

1. Patient Reception & Communication:

• Greet and welcome patients, families, and visitors in a professional and friendly manner.
• Answer phone calls promptly, direct inquiries, and provide accurate information about hospital services.
• Schedule, reschedule, and confirm patient appointments.

1. Patient Registration & Records Management:

• Assist patients with the registration process, including gathering personal and insurance details.
• Maintain and update patient records accurately in the hospital’s system.
• Ensure all records comply with confidentiality and privacy policies (e.g., HIPAA standards).

1. Billing & Insurance Coordination:

• Verify insurance eligibility, pre-approvals, and payment information.
• Collect co-pays, fees, and process billing payments as required.
• Provide invoices, receipts, and resolve any patient billing inquiries.

1. Operational Support:

• Coordinate with clinical staff to ensure seamless patient flow.
• Manage front-desk areas to ensure cleanliness and order.
• Assist in managing patient queues and wait times efficiently.

1. Administrative Duties:

• Prepare daily schedules for doctors and ensure the clinic is ready for operations.
• Handle document management, filing, and communication as needed.
• Support hospital administrative tasks, including inventory of office supplies.

1. Customer Service:

• Address patient concerns or complaints with empathy and escalate when necessary.
• Maintain a professional, courteous, and culturally sensitive demeanor when dealing with diverse patients.

Job Types: Full-time, Permanent

Work Location: In person