Guest Executive / Treatment Coordinator

We’re Hiring: Guest Executive / Treatment Coordinator | Roze Bio Health

We are looking for an experienced and highly motivated Guest Executive / Treatment Coordinator to join our growing team at Roze Bio Health. This is a key role within the clinic, where you will be the first impression for our patients and play a vital part in delivering an exceptional patient journey.

📍 Location: Dubai

📅 Start Date: ASAP

🕒 Employment Type: Full-time (5 days per week, including weekends)

About the Role

As our Guest Executive / Treatment Coordinator, you will support patients, doctors, and staff while ensuring the smooth day-to-day running of reception. You will be responsible for delivering outstanding customer service across all touchpoints in person, over the phone, and digitally.

Key Responsibilities

• Manage incoming calls and schedule appointments efficiently
• Welcome and assist patients, ensuring a premium clinic experience
• Maintain accurate patient records and update clinical systems
• Coordinate follow-ups, recalls, and post-treatment communication
• Handle patient enquiries across phone, email, website, and WhatsApp
• Support billing, invoicing, payments, and petty cash tracking
• Assist with insurance processes
• Maintain clinic cleanliness and reception presentation
• Collaborate with the clinical team to meet KPIs and patient care standards
• Handle complaints professionally and resolve issues effectively
• Contribute to a paperless and efficient administrative environment

Requirements

• Previous Front of House / Reception experience (Dental experience preferred)
• Strong customer service and communication skills
• Fluent in English additonal lanaguage is a bonus

Skills We’re Looking For

✔ Confident and proactive

✔ Highly organised

✔ Strong problem-solving and conflict resolution skills

✔ Sales and negotiation ability

✔ Patient-focused and service-driven

✔ Flexible team player

What We Offer

• Visa and work permit
• Health insurance + dental benefits
• 30 days annual leave + public holidays
• Flight allowance
• Career growth opportunities within a supportive environment

If you are passionate about delivering exceptional patient experiences and want to be part of a dynamic and growing clinic, we would love to hear from you.