Health Care Call Centre Executive_ Arabic Speaker

The Call Centre Executive – Arabic Speaker is responsible for handling inbound and outbound customer calls, responding to inquiries, scheduling appointments where applicable, resolving customer concerns, and delivering exceptional customer service. The role requires strong communication skills in both Arabic and English, a customer-focused approach, and the ability to maintain accurate records while ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Communicate fluently in both Arabic and English with customers.
• Respond promptly to customer inquiries regarding products, services, appointments, and company policies.
• Schedule, confirm, reschedule, and cancel appointments as required.
• Resolve customer complaints efficiently or escalate complex issues to the appropriate department.
• Maintain accurate customer information and update records in the CRM or call management system.
• Follow up with customers regarding appointments, feedback, and service requests.
• Meet daily and monthly call handling and customer service KPIs.
• Promote company services and ongoing campaigns when appropriate.
• Coordinate with internal departments to ensure timely resolution of customer requests.
• Ensure confidentiality of customer information and comply with company policies.
• Prepare daily activity reports as required by management.
• Perform any other duties assigned by the reporting manager.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Customer Service, or a related field.
• Previous experience in a call centre, customer service, healthcare, retail, or hospitality environment is preferred.
• Fresh candidates with excellent communication skills may also be considered.

Skills & Competencies

• Fluent in Arabic and English (spoken and written).
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Good telephone etiquette.
• Ability to multitask and work under pressure.
• Basic computer proficiency (MS Office, CRM systems, and data entry).
• Strong problem-solving and conflict-resolution skills.
• Good organizational and time-management abilities.
• Positive attitude with a professional appearance and demeanor.

Pay: AED3,500.00 - AED4,500.00 per month

Work Location: In person