Human Resources Operations Specialist

About NCH

At New Country Healthcare (NCH), our journey started with a powerful vision of fostering a healthier community, guided by the vision of our Chairman, Dr Ghazi Al Koudsi. Through unwavering dedication, we have not only fulfilled our commitment to the community but also emerged as a prominent leader in the healthcare sector. Over the last 32 years, New Country Healthcare has established itself as the leading healthcare distributor in the UAE, with an extensive portfolio featuring over 1500 top-quality products from over 50 international brands manufactured across the United States, Canada, Europe, Asia, and the Middle East.

At NCH, we have a holistic approach to health, and today, we import and distribute trusted international brands in pharmaceuticals, nutraceuticals, health and functional foods, sports nutrition, cosmeceuticals, and personal products, solidifying our position in the local and GCC markets. As we continue to grow, we remain committed to our core values, providing innovative and high-quality healthcare products while upholding our legacy of excellence.

Culture at NCH

At New Country Healthcare (NCH), our people-centric culture thrives on collaboration, continuous growth, and innovation. We believe in the power of continuous education, empowering our teams to reach their full potential and contribute fresh ideas. With a strong focus on Learning and Development, we nurture a culture of learning through engaging seminars and ongoing training programs. United by a shared mission and values, our diverse team prioritises sustainability, customer well-being, promotes healthy lifestyles, and fosters community education. At NCH, you'll find a supportive environment where collaboration and teamwork are at the heart of everything we do, working together to make a positive impact on the health and well-being of our community.

Position Overview

HR Operations and Employee Lifecycle Management

• Own and execute employee lifecycle administration across onboarding, probation administration, employment changes, leave administration, and exits, ensuring accuracy and timeliness.
• Prepare and issue employment contracts, addenda, confirmations, salary certificates, NOCs, and other HR letters using approved templates and controlled wording.
• Maintain complete, accurate, and up-to-date employee files and HR system records, ensuring version control and audit readiness.
• Coordinate exit processes including clearance, documentation, final settlement inputs, and handover requirements, escalating disputes or exceptions promptly.

Payroll Inputs, Benefits Administration, and Controls

• Prepare, validate, and submit monthly payroll inputs accurately and on time, ensuring alignment with approved changes and supporting evidence.
• Administer employee entitlements including leave balances, allowances, and benefits in line with policy and approvals.
• Perform pre-payroll validation checks, identifying missing approvals, inconsistencies, or errors, and escalating risks before payroll processing.
• Reject incomplete, inaccurate, or unauthorised requests or data inputs, returning them for correction in line with defined standards and timelines.
• Maintain payroll trackers, approvals evidence, and audit documentation to support effective review and reconciliation.

Medical Insurance Administration

• Administer the full medical insurance lifecycle including enrolment, deletion, eligibility validation, policy rule adherence, and data updates.
• Act as the first operational point of contact for medical insurance administration queries, supporting claim escalations and resolving administrative issues within policy boundaries.
• Maintain accurate medical insurance records and trackers, ensuring confidentiality and controlled access to sensitive information.
• Coordinate with Finance, insurance providers, and brokers on premium movements and supporting documentation, escalating disputes or discrepancies as required.

Complaints Administration and Investigation Support

• Receive, log, and administer employee complaints and grievances from a process perspective, ensuring documentation, confidentiality, and adherence to defined timelines.
• Provide administrative and documentation support to employee relations and investigation processes, including record keeping, formal correspondence, and case tracking, without participating in fact-finding, assessment, or decision-making.
• Maintain secure and confidential case files and trackers in line with data governance and escalation rules.
• Escalate high-sensitivity cases, policy exceptions, uncertainty, or timeline risks immediately to the Head of Human Resources.

Policy Application, Compliance, and Documentation Discipline

• Apply HR policies and procedures consistently across all departments, ensuring fair and standardised treatment of employees.
• Act as the first operational reference for policy application in day-to-day matters, escalating grey areas and exceptions for guidance before action.
• Maintain structured templates, checklists, trackers, and approval evidence to support compliance, quality control, and audit readiness.
• Maintain an HR compliance calendar covering payroll, benefits, documentation, and statutory deadlines, ensuring timely preparation and submission.
• Uphold strict confidentiality and secure handling of employee information at all times.

HR Systems, Reporting, and Data Governance

• Maintain HR system data integrity through regular checks, reconciliations, and disciplined updates.
• Produce routine operational reports covering headcount, contracts, leave, benefits, medical insurance movements, and payroll inputs.
• Support HR dashboards by providing accurate and timely data for workforce, service delivery, and compliance reporting.
• Follow HR data governance rules including role-based access, controlled sharing, and secure storage of sensitive records.

Stakeholder Support and Service Delivery

• Deliver HR operational services in line with defined service levels, turnaround times, and quality standards.
• Act as a reliable point of contact for employees and managers on HR operations matters, responding professionally and within agreed timelines.
• Resolve routine operational issues independently within defined authority, escalating uncertainty, exceptions, or risks without delay.
• Coordinate with Finance, PRO, IT, and external vendors to ensure timely resolution of operational matters and clean handovers.

Continuous Improvement and Operational Excellence

• Review HR operational processes regularly to identify opportunities for simplification, automation, and stronger controls.
• Contribute to improving HR templates, checklists, standard operating procedures, and internal service standards.
• Support internal and external audits by ensuring readiness, accuracy, and timely provision of required records and evidence.
• Maintain disciplined follow-through and execution quality that strengthens trust in HR and organisational credibility.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of progressive experience in HR operations, HR administration, or shared services within a regulated or multi-function organisation.
• Demonstrated experience handling contracts, HR letters, leave administration, benefits, medical insurance administration, payroll inputs, and employee records.
• Experience coordinating with external providers such as insurance brokers, payroll partners, or government-related stakeholders is an advantage.

Technical & Functional Skills

• Strong knowledge of HR operations across the employee lifecycle.
• Practical experience preparing payroll inputs and performing validation checks.
• Hands-on experience in benefits and medical insurance administration.
• Strong documentation discipline with experience using templates, trackers, and approval workflows.
• Proficiency in HR systems and Microsoft Excel with the ability to produce accurate reports.
• Understanding of confidentiality, data governance, and audit readiness requirements.

Soft Skills & Competencies

• Client-centric and empathy-led with a professional service mindset.
• Result-driven and integrity-focused with strong ownership and reliability.
• Collaborate with Agility and Teamwork across functions and external partners.
• Trust and Partnership through confidentiality and consistent delivery.
• Simplicity and Practicality with clear communication and disciplined execution.

Why Join Us

Join a dynamic and fast-growing company where innovation, excellence, and collaboration drive everything we do. You’ll work alongside a talented and supportive team in a diverse and inclusive environment that values each individual’s unique contributions. We offer:

• Exciting career growth opportunities in a company at the forefront of healthcare and technology
• A comprehensive compensation and benefits package, including Health insurance, Annual leave and ticket allowance, Yearly incentives (as per company policy) and Professional development support

Be part of a culture that’s committed to empowering talent, embracing innovation, and building success together.