IT Support Engineer

• Provided first-level IT support via phone, email, remote, and onsite assistance.
• Troubleshot hardware, software, printer, network, and application issues.
• Installed and maintained desktops, laptops, printers, and peripherals.
• Managed user accounts, password resets, access rights, and mailbox permissions.
• Administered Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
• Managed Office 365 licenses, mailboxes, distribution groups, and email troubleshooting.
• Supported Mimecast administration including email tracing, spam filtering, and mail flow monitoring.
• Assisted with CrowdStrike Falcon endpoint monitoring, sensor installation, and basic threat investigations.
• Supported Avaya IP Phones and IP Office 500 V2 configuration and troubleshooting.
• Coordinated with Contact Center Support Teams for escalations and maintenance activities.
• Provided basic firewall, VPN, VLAN, switch, router, and Wi-Fi support.
• Monitored LAN/WAN connectivity and resolved network-related issues.
• Performed Windows Server, Active Directory, and Group Policy administration.
• Applied server updates, patches, and routine system health checks.
• Supported meeting room devices, video conferencing systems, and IP telephony.
• Monitored antivirus, endpoint security, backups, and overall system health.
• Escalated critical issues to higher-level support teams and ensured compliance with IT security policies.

Application Question(s):

• Are you available for immediate Joining?

Experience:

• IT Support : 2 years (Required)

Work Location: In person