Officer, Quality and Patient Safety

Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Healthpoint is a multi-specialty hospital offering a wide range of primary and specialty care services. Based in Abu Dhabi, it serves patients from the UAE and around the world. Committed to elevating patient care to the highest standards, Healthpoint has been recognized by numerous renowned international awarding and accrediting bodies.

The Officer, Quality and Patient Safety contributes to the delivery of high-quality, patient-centered care by supporting the implementation of quality, patient safety, and regulatory compliance initiatives across the facility. Working closely with the Quality and Patient Safety Manager, clinical departments, and operational leaders, the QA Officer monitors performance, contributes to improvement efforts, and promotes a culture of safety and continuous learning. The QA Officer plays an active role in data collection, audit and tracer activities, incident follow-up, and regulatory readiness, ensuring alignment with evidence-based practices, accreditation standards, and organizational priorities, while enabling frontline teams to integrate quality and patient safety into day-to-day clinical operations.

Responsibilities

• Actively contribute to the quality improvement and patient safety program to achieve organizational goals.
• Ensure compliance with regulatory standards (e.g., UAE DOH, DHA, Joint Commission International).
• Collaborate with multidisciplinary teams to develop performance measurement processes and action plans.
• Analyze data to identify opportunities for improvement and guide evidence-based decision-making.
• Foster a culture of safety through training, education, and proactive risk management initiatives.
• Lead PSDA improvement projects across the organization.

Qualifications

• Bachelor’s degree in Nursing, Healthcare Management, or a related field (Master’s preferred).
• Minimum 5 years in healthcare quality and patient safety, with experience in Joint Commission International-accredited facilities.
• Proficiency in quality improvement principles, regulatory compliance, data analysis, and project management.
• Certified Professional in Healthcare Quality (CPHQ) or equivalent (or within 12 months of hire).