Operations Manager

Company Description

Allocation Assist Middle East specializes in providing tailored consulting services for highly accomplished doctors seeking relocation opportunities in Dubai. The company connects medical professionals with some of the most prestigious and reputable hospitals in Dubai, the UAE, and Saudi Arabia. Leveraging a well-established network, Allocation Assist ensures seamless connections with respected healthcare institutions in the region. Our focus is on fostering meaningful partnerships between healthcare professionals and leading medical organizations.

Role Description

The Operations Manager will oversee day-to-day operations, ensuring the efficiency and efficacy of organizational processes in line with company goals. Key responsibilities include coordinating with healthcare providers, managing relationships with stakeholders, optimizing operational workflows, supervising a dedicated team, and ensuring compliance with regional regulations and company standards. This is a full-time, on-site role based in Dubai.

Qualifications

• Proficiency in operations management, process optimization, and team leadership
• Strong organizational, problem-solving, and decision-making skills
• Experience in stakeholder relationship management and strategic planning
• Excellent communication, negotiation, and interpersonal skills
• Familiarity with the healthcare industry or previous experience working with healthcare providers is a strong advantage
• Demonstrable ability to work in a fast-paced, dynamic environment while meeting deadlines
• Bachelor's degree in Business Administration, Operations Management, or a related field (Master’s preferred)
• Proficiency in relevant software and tools for operations and workflow management
• Flexibility to work on-site in Dubai

Key Responsibilities

1. Operational Ownership & Performance

• Own day-to-day operational performance across Sales, Licensing, Hospital Introduction, Customer Service and support functions
• Monitor workload, bottlenecks, cycle times and service quality
• Reduce rework, delays and dependency on individuals
• Act as the primary escalation point for cross-department issues

2. Process Improvement & SOP Implementation

• Lead continuous improvement of operational processes
• Implement and enforce Standard Operating Procedures (SOPs)
• Translate informal practices into clear, documented workflows
• Ensure consistent handovers between teams
• Drive operational discipline without slowing execution

3. System Implementation & Digital Transition

• Act as business owner of the custom IT system
• Translate operational needs into system requirements
• Work closely with the IT vendor during system design, testing, and rollout
• Ensure system workflows reflect real operational processes
• Drive system adoption across teams and reduce reliance on WhatsApp, Excel, and manual tracking

4. Roadmap Execution & Cross-Functional Coordination

• Lead execution of the Strategic Roadmap across all workstreams
• Coordinate sequencing and dependencies between initiatives
• Ensure initiatives move from plan to execution
• Track progress, risks, and delivery outcomes

5. Team Enablement & Change Management

• Support teams through change with clarity and structure
• Ensure staff understand new processes, systems, and expectations
• Work with HR on onboarding, training, and role clarity
• Reinforce accountability, ownership, and performance standards

6. Governance & Reporting

• Prepare operational updates for leadership
• Support Steering Committee discussions with data and insights
• Track KPIs related to operations, service quality, and system adoption

Required Qualifications & Experience

Education

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, Information Systems, or related field
• Master’s degree is a plus

Experience

• 10–15 years of experience in operations management, process improvement, or service delivery
• Strong experience in process design, SOP development, and operational optimization
• Hands-on experience working with digitization/automation or workflow systems
• Experience managing cross-functional teams
• Experience in healthcare, recruitment, professional services, or regulated environments is a strong plus
• Project management experience is a strong plus
• Experience working in scaling organizations or transformation initiatives is highly preferred

Skills & Competencies

• Strong operational and analytical mindset
• Ability to move between strategic thinking and hands-on execution
• Excellent process mapping and problem-solving skills
• Strong stakeholder management and communication skills
• Comfortable driving change and enforcing discipline
• High attention to detail with ability to see the big picture
• Confident working with systems, dashboards, and data
• Calm under pressure; able to prioritize and sequence work effectively

Performance Expectations (First 6–12 Months)

• Reduced operational chaos and rework
• Clear SOPs adopted and used in practice
• Improved visibility across cases, leads, and bottlenecks
• Successful rollout of core system modules
• Less dependency on individuals and CEO
• Teams operating with clearer ownership and accountability