Patient Coordinator

Role:

• Assist in scheduling and confirming patient appointments, check-ups and physician referrals.
• Interview patients to complete insurance and privacy forms
• Verify patient's eligibility and benefits with Insurance Companies.
• Answer telephone calls and direct them to appropriate staff.
• Identify and assess customers’ needs to achieve customer satisfaction and to generate sales leads.
• Provide product/services information about Novomed Centers.
• Take the extra mile to engage customers to turn their inquiry into sales
• Resolve any problems that arise in a timely manner, and act as a mediator for the care and treatments that are being provided by Novomed to the patient.
• Ensure excellent service standards and maintain high customer satisfaction
• Ensure that patients received the necessary referrals and were reminded of future appointments.
• Ensure that the environment was kept clean to increase customers' comfort.
• Ensure that every patient was welcomed into the facility with courtesy.
• Entrust with and maintain strict confidentiality with security and other sensitive matters.
• Perform any other related duties and/or assignments as directed by the line manager.

Skills

• UAE Experience in healthcare is preferable
• Arabic speaker is a must