Receptionist Aesthetic Clinic

The Receptionist is the first point of contact for patients at My London Skin Clinic. The role is to provide a warm, professional welcome, manage appointments, handle patient enquiries, and ensure smooth front-desk operations while maintaining the clinic’s high standards of service and confidentiality.

Key Responsibilities

Patient Handling & Front Desk

• Greet all patients and visitors in a polite, professional, and welcoming manner
• Check patients in and out accurately
• Ensure patients have a smooth and comfortable experience at all times
• Handle patient queries professionally, both in person and over the phone

Appointments & Scheduling

• Book, reschedule, and cancel appointments accurately
• Manage doctors’ and therapists’ diaries efficiently
• Ensure no overbooking and follow clinic scheduling protocols
• Send appointment confirmations and reminders

Billing & Payments

• Inform patients clearly about treatment prices and packages
• Raise invoices and collect payments (cash/card/online)
• Issue receipts and maintain accurate payment records
• Coordinate with management for any discounts or special approvals

Clinic Administration

• Maintain patient records with full confidentiality
• Update CRM and clinic systems accurately
• Handle daily reports, cash reconciliation, and basic admin tasks
• Coordinate with doctors, therapists, and nurses for patient flow

Communication & Coordination

• Answer phone calls, WhatsApp messages, emails, and social media enquiries professionally
• Liaise with internal teams to ensure smooth daily operations
• Escalate patient concerns or complaints to management when required

Job Types: Full-time, Permanent

Pay: AED7,000.00 - AED8,000.00 per month

Experience:

• Clinic Receptionist: 3 years (Required)

Language:

• Fluent English (Required)