Receptionist/Customer Service Representative

We are looking for a warm, organized, and animal-loving receptionist to be the first friendly face our clients see at our boarding and daycare facility. You’ll manage the front desk operations, provide top-notch customer service to pet owners, and ensure smooth scheduling and communication between staff and clients.

Key Responsibilities

• Greet pet parents and their pets warmly upon arrival
• Answer incoming calls and respond to emails promptly and professionally
• Schedule daycare, boarding, grooming, and other appointments
• Check pets in and out of the facility, verifying all necessary documentation and vaccinations
• Provide accurate information about services, pricing, and policies
• Handle payments and issue receipts using the center’s POS system
• Maintain clean and organized reception and waiting areas
• Communicate clearly with kennel and daycare staff regarding client needs and pet details
• Keep detailed and accurate records in the system for each client and pet
• Assist with inventory of front-desk supplies and retail items
• Provide compassionate customer service in cases of emergency or pet health concerns
• Help in other departments such and handling & grooming if needed.

Requirements

• 2 years of experience in similar role.

Job Type: Full-time

Pay: From AED2,500.00 per month