Service Digital Innovation Engineer

Join Tamer Healthcare: Empowering Growth and Wellness!

TAAM is hiring a talented Candidates to work as a Service Digital Innovation Engineer in Riyadh, Saudi Arabia.

Founded in 1922, Tamer Group is a family-run leader in healthcare and wellness across Saudi Arabia and the MENA region. With a century of expertise, we are committed to innovation, empowerment, and sustainability fostering growth for our people and the communities we serve.

Our Promise to you

· We will respect and value your background and perspectives.

· We will work together with Integrity.

· We will share our incredible pride for job, company and industry.

What we ask of you

· Bring passion to all that you do.

· Think innovatively.

· Speak up, have ideas and share them.

Main Responsibilities

• Serve as the primary L1/L2 technical support contact, diagnosing and resolving issues related to digital health platforms.
• Monitor system performance using observability tool (like Dynatrace or Zabbix) to proactively track the performance of servers, network infrastructure, and critical applications, ensuring service level agreements (SLAs) are met.
• Troubleshoot integration and data exchange issues between digital platforms and EHR/HIS systems.
• Support installation, configuration, system updates, and deployment of application patches.
• Provide clear, user-friendly technical support and training to both clinical staff and patients on the effective use of digital health tools (e.g., remote patient monitoring setup, virtual consultation interfaces).
• Maintain knowledge base articles, troubleshooting guides, and incident documentation to improve support efficiency and user self-service capabilities.
• Manage user accounts, permissions, and access logs for clinical applications.
• Triage complex or critical issues to senior engineering, development, or third-party vendor teams, ensuring clear communication and timely resolution tracking.
• Ensure all support activities comply with healthcare data privacy and security standards.
• Undertake any additional duties assigned by management.

Key Accountabilities

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Informatics, or related field
• Preferred certifications: CompTIA Network+, ITIL, Microsoft/OCI certifications
• 2–4 years of experience in technical support, application support, or system administration (healthcare preferred)

Languages

• Arabic and English professional proficiency.

Join Tamer Healthcare and be part of an organization with 100 years of expertise. Together, we can create a healthier, brighter future!