Tele caller (Healthcar sector)

Job Title: Telecaller – Healthcare Sector

Location: Dubai
Experience Required: Minimum 1 year in telecalling within the healthcare industry
Education: Bachelor's degree or equivalent preferred
Availability: Immediate joiners preferred
Shift: Day or Rotational (12-hour shift)

Job Summary

We are seeking an experienced and service-oriented Telecaller for the healthcare sector to manage patient interactions over the phone. The ideal candidate will have prior experience in hospital or clinic-based telecalling and will be responsible for appointment scheduling, follow-ups, and patient support through effective communication.

Key Responsibilities

• Make outbound calls to patients for appointment reminders, follow-ups, and feedback.
• Answer inbound calls from patients related to services, doctor availability, test reports, or billing.
• Provide clear information about healthcare services, consultations, and procedures.
• Coordinate with doctors, front desk, and medical staff to ensure smooth patient flow and communication.
• Maintain and update patient records, call logs, and follow-up notes.
• Address patient concerns with empathy and professionalism; escalate when needed.
• Assist in basic clerical tasks related to calls and patient communication.

Candidate Requirements

• Minimum 1 year of experience in telecalling or patient communication in a hospital, clinic, or diagnostic lab.
• Strong communication skills in English and local/regional languages.
• Excellent telephone manners and ability to handle patient queries calmly.
• Familiarity with healthcare systems, appointment software, or hospital workflow.
• Basic knowledge of MS Office and data entry tools.
• Compassionate, patient-focused, and professional attitude.

Note

Only candidates with prior telecalling experience in the healthcare sector will be considered.

Job Type: Full-time

Pay: AED4,500.00 - AED6,500.00 per month

Application Question(s):

• Are you available on an immediate basis?

Experience:

• Healthcare: 1 year (Required)

Location:

• Dubai (Required)