Call center

Job Description

A Call Center Representative in an aesthetic and dental clinic plays a crucial role in providing excellent customer service, managing appointments, and assisting clients with their inquiries. They serve as the first point of contact for patients, ensuring a seamless communication experience.

Key Responsibilities

• Answer inbound calls and messages from patients regarding clinic services, treatments, and procedures.
• Provide detailed information about aesthetic and dental treatments.
• Handle patient inquiries, concerns, and complaints professionally and efficiently.
• Book, confirm, reschedule, and cancel appointments using the clinic’s scheduling system.
• Coordinate with dentists, dermatologists, and other specialists to manage appointment slots.
• Send reminders via SMS, email, or phone calls .
• Maintain accurate records of patient interactions, appointment history, and follow-ups.
• Promote the clinic’s services, special offers, and treatment packages.
• Provide recommendations on suitable aesthetic or dental treatments based on patient needs.
• Assist in processing payments and guiding patients through financing options.
• Collaborate with front desk and administrative teams for smooth patient flow.
• Assist in handling emergency appointment requests and urgent patient needs.
• Keep updated on the clinic’s latest treatments, technologies, and promotions.
• Update patient information in the clinic’s system.

Skills & Qualifications

• Previous experience in a call center, customer service, or healthcare setting is preferred.
• Excellent verbal and written communication skills in English and Arabic
• Friendly, patient, and empathetic demeanor with strong problem-solving abilities.
• Knowledge of aesthetic and dental procedures is an advantage for upselling services.

Job Type: Full-time

Work Location: In person