Call Center Representative

Job Summary

Alleanza Healthcare LLC is seeking a dedicated and customer-focused Medical Call Center Executive with a healthcare background and experience in Doctor on Call and/or Home Care operations. The successful candidate will be responsible for managing patient inquiries, coordinating medical appointments, dispatching healthcare professionals, and ensuring seamless communication between patients, clinicians, and the operations team.

Key Responsibilities

• Handle inbound and outbound calls related to Doctor on Call and Home Care services.
• Respond promptly and professionally to patient inquiries and service requests.
• Schedule, coordinate, and confirm doctor, nurse, and allied healthcare professional visits.
• Assess patient requirements and route requests to the appropriate medical team.
• Coordinate with Operations to ensure timely dispatch of healthcare professionals.
• Maintain accurate patient records and appointment details within the system.
• Follow up with patients regarding appointments, service delivery, and feedback.
• Escalate urgent or emergency cases to the appropriate medical personnel in accordance with company protocols.
• Liaise with insurance providers, patients, and internal departments when required.
• Ensure confidentiality and compliance with healthcare data protection policies.
• Maintain high standards of customer service while meeting operational KPIs.

Qualifications

• Bachelor's Degree or Diploma in Nursing, Pharmacy, Healthcare Administration, or another healthcare-related field.
• Medical background is mandatory.

Experience

• Minimum 2 years of experience in a healthcare call center.
• Prior experience in Doctor on Call, Home Care, or healthcare coordination is mandatory.
• Experience in appointment scheduling and patient coordination is highly preferred.

Pay: AED1.00 - AED10.00 per month

Application Question(s):

• How soon can you join us?
• Mention Bachelor's Degree
• Salary expectation in AED per month

Experience:

• Healthcare : 2 years (Required)

Work Location: In person