client coordinator (Arabic Female Speaker)

Job Summary

We are seeking a professional and customer-focused Client Coordinator (Arabic Speaker) to join our Medical & Wellness Center. The ideal candidate will have a minimum of 5 years of experience in a medical clinic or healthcare setting and a strong background in customer service, patient relations, and appointment coordination. The Client Coordinator will serve as the primary point of contact for patients, ensuring an exceptional client experience from the initial inquiry through follow-up care.

Key Responsibilities

• Welcome and assist clients in a professional and friendly manner.
• Handle incoming calls, WhatsApp messages, emails, and appointment bookings.
• Coordinate patient appointments and manage the daily clinic schedule.
• Conduct follow-up calls with patients regarding appointments, treatments, and feedback.
• Ensure a seamless and personalized client journey from registration to post-treatment care.
• Respond promptly to client inquiries and resolve concerns professionally.
• Coordinate with doctors, therapists, and other departments to ensure efficient service delivery.
• Maintain accurate patient records while ensuring confidentiality.
• Support the achievement of clinic sales and customer satisfaction goals through excellent client care.
• Build and maintain strong relationships with clients to encourage retention and repeat visits.
• Assist with administrative tasks and front desk operations as required.

Requirements

• Bachelor's degree or Diploma in Business Administration, Healthcare Administration, or a related field.
• Minimum 5 years of experience in a medical clinic, aesthetic clinic, or wellness center.
• Fluent in Arabic and English (spoken and written).
• Excellent customer service and client relationship management skills.
• Strong communication and interpersonal skills.
• Experience handling patient calls, appointment scheduling, and follow-up.
• Proficiency in Microsoft Office and clinic management software,special Zenoti software
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Professional appearance and a positive attitude.

Preferred Qualifications

• Experience in an aesthetic, dermatology, dental, cosmetic, or wellness clinic.
• Knowledge of medical terminology and patient care processes.
• Experience using CRM

Key Competencies

• Client Care Excellence
• Customer Service
• Communication Skills
• Appointment Coordination
• Problem Solving
• Time Management
• Teamwork
• Attention to Detail
• Professionalism
• Multitasking

Pay: AED5,000.00 - AED7,000.00 per month

Work Location: In person