Client Relations officer(English and Arabic Speaker)

Client Relations Officer(English and Arabic Speaking)

Full-time/ Admin / Dubai Healthcare City

Be part of DDY - Expertise That Cares!

The Doris Duan-Young Autism Center (DDY) is a multidisciplinary center in Dubai Healthcare City. We are committed to delivering innovative, evidence-based programs and services, supported by industry-recognized credentials,

accreditations, and certifications.

We are looking for a Client Relations Officer to join our team at our Autism Center — someone who is compassionate, professional, and passionate about making a difference in the lives of children and families.

This role offers an exciting chance to elevate your career in an inspiring & Supportive environment.

Key Responsibilities

• Serve as the primary point of contact for both existing and new clients and families.
• Answer a high volume of client inquiries and maintain a rapid response and follow-up rate according to the company standards.
• Conduct communication with potential new clients, providing all relevant information about company services.
• Educate patients about payment options and financial assistance while handling price and package negotiations with clients.
• Explain all paperwork, policies, and Insurance procedures, and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.
• Support the admissions and onboarding process for new clients
• Build and maintain long-term positive relationships with parents, caregivers, and stakeholders.
• Coordinate closely with the Client Relations Manager to ensure seamless service delivery.
• Collaborate with the clinical and administrative teams to ensure client satisfaction and service quality.
• Maintain accurate and confidential client records in line with organizational standards.

Job Type: Full-time

Language:

• English and Arabic (Preferred)

Work Location: In person