Contact Centre Coordinator

Important Notice

Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Contact Centre Coordinator

• Start applying with LinkedIn

Choose how often (in days) you want to receive a notification:

Choose how often (in days) you want to receive a notification:

• Please wait...

Search Jobs by Keyword | Search Jobs by Location | Back to Middle East

Share this Job

Choose how often (in days) you want to receive a notification:

Closing date: 04/03/2026

Number of positions: 1

Recruiter name: Reem Mansoor

Reference number: 67639

Mediclinic Corporate Office Abu Dhabi | Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB To clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction

Provide support and guidance to Contact Centre agents

KEY RESPONSIBILITY AREAS

• To answer and deal with all incoming telephone calls promptly, efficient and in a professional manner
• To schedule appointments according to set procedures and policies and to appropriately document all interactions and activities relevant to the call and uses appropriate Wrap-up code
• To facilitate back up plans in the event of unplanned absence or unexpected call volumes and to review rota and highlight anomalies to Supervisor
• To conduct all outbound calls in an efficient, effective and professional manner
• To raise system faults or outages to Local IT and Engineering teams
• To inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services to patients and to provide guidance to physicians and hospital/clinic management on Contact centre processes
• Provide guidance and support to team regarding patient complaint handling and ensure accurate documentation, escalation and resolution of complaints
• To participate in developing continuous improvement of agent skills, knowledge and capabilities as well as the improving services of the Contact Centre

Required Education Essential: High School Diploma or equivalent (Grade 12) Proficient in English and Arabic (Verbal and Written)

Desired: 3 years Bachelor’s Degree

Required Experience Essential: Minimum 2 year’s Contact/Call Centre experience in a customer service operations environment

Desired: Experience in a hospitality or healthcare environment Service excellence project/operation

Required Job Skills And Knowledge

• Basic medical terminology
• Client service and related management principles
• Computer literacy and proficiency in MS Office applications
• Confidentiality and dealing with sensitive information
• Demonstrate the ability to work accurately and quickly
• Effective communication using various communication media
• Verbal and written communication skills in English
• Verbal and written communication skills in English (Arabic will be an advantage)

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

• Start applying with LinkedIn

Choose how often (in days) you want to receive a notification:

Choose how often (in days) you want to receive a notification:

• Please wait...

Find Similar Jobs Search By Keyword - MCME, Search By Keyword, Middle East - Internal, Hirslanden - Internal, Emirati - MCME

Join our Talent Community Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.

Sign Up

Job Type: Administration

• Start applying with LinkedIn

Choose how often (in days) you want to receive a notification:

Choose how often (in days) you want to receive a notification:

• Please wait...

Job Segment: Call Center, Engineer, Customer Service, Engineering