Customer Service Executive (Emirati)

Company Description

Housecall is an innovative healthcare service based in the UAE, dedicated to transforming access to primary and urgent care. Our mission is to make healthcare more accessible while maintaining the highest quality of care, ultimately enhancing people's quality of life. Through a patient-centered approach, Housecall strives to deliver exceptional healthcare services that make a meaningful difference in the communities we serve.

Role Description

This is a full-time role for a Customer Service Executive, based in Abu Dhabi with some flexibility to work from home. Duties include assisting customers with inquiries and concerns, ensuring customer satisfaction, managing customer interactions, and providing top-notch support to enhance the experience of those using Housecall's healthcare services. The role requires proactive problem-solving, maintaining customer service standards, and ensuring efficient issue resolution.

Qualifications

• Strong interpersonal skills to build and maintain positive customer relationships
• Demonstrated experience in Customer Support and Customer Service with a focus on satisfaction and resolving issues
• Excellent verbal and written communication skills
• Ability to work effectively in a office work environment and adapt to a dynamic healthcare service setting
• Background in healthcare, hospitality, or a related field is an advantage