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Customer Service Representative

Eye Consultants FZ-LLC · Dubai, Vereinigte Arabische Emirate

PatientenaufnahmeVollzeitVor Ort

About Us

Eye Consultants is dedicated to delivering exceptional eye care services with compassion and excellence. We are seeking a friendly, organized, and proactive Customer Service Representative to join our team and ensure a seamless and positive experience for our patients.

Key Responsibilities

Patient Administration & Front Desk

  • Welcome and check in patients professionally and warmly.
  • Register new patients and update existing information in our EMR system.
  • Collect and verify personal, insurance, and referral documents.
  • Guide patients through treatment plans as per doctor instructions.
  • Obtain informed consents and ensure proper routing of patients.
  • Manage appointments for walk-ins, surgeries, and visiting doctors.
  • Track and record cancellations, no-shows, and walk-ins.
  • Maintain an organized waiting area and smooth patient flow.
  • Organize, scan, and attach medical and administrative documents accurately.
  • Maintain records of pending documents, consent forms, and lost & found items.
  • Assist with translations or explanations of documents when needed.
  • Coordinate follow-up appointments and reports through EMR/CRM tools.
  • Assist in tracking internal campaigns, lead sources, and patient feedback.
  • Submit daily reports (visits, cancellations, no-shows, etc.).
  • Support preparation of demographic and referral data for monthly/quarterly reports.
  • Ensure forms, materials, and reception supplies are always well-stocked.
  • Assist during DHA audits, surveys, and referral tracking.
  • Follow all safety, infection control, and confidentiality policies.
  • Report any incidents to the quality department.

Call Center & Communication

  • Handle inbound and outbound calls with professionalism and empathy.
  • Provide accurate information about services, appointments, and procedures.
  • Document and manage all call records through internal systems.
  • Follow up with customers to ensure satisfaction and timely responses.
  • Maintain confidentiality and represent the company with integrity.

Administrative Support

  • Use Microsoft Word, Outlook, Excel, PowerPoint, and other software for documentation.
  • Support scheduling, database management, and general administrative tasks.

What We’re Looking For

Education

  • Bachelor’s degree in Business Administration, Management, or related field.

Experience

  • Minimum 2 years’ experience in reception, call center, or customer service—must be in a medical or eye clinic setting.

Skills

  • Strong proficiency in English and Arabic.
  • Excellent verbal communication and interpersonal skills.
  • Proficient in Microsoft Office, EMR, CRM, and scheduling software (Helix preferred).
  • Strong organizational skills and attention to detail.
  • Ability to multitask and remain calm under pressure.
  • Immediately available (no notice period).

We Offer

  • Health insurance benefits
  • Yearly air tickets
  • Career growth and professional development opportunities

Über den Arbeitgeber

Eye Consultants FZ-LLC
Eye Consultants FZ-LLC

Dubai · Vereinigte Arabische Emirate

The Eye Consultants Clinic is Dubai’s leading eye care provider. Conveniently located in Dubai’s Healthcare City, the Eye Consultants Clinic distinguishes itself as being a modern and highly-equipped eye treatment clinic in the Dubai. Our goal is to provide our patients with highest level of eye care using the most up to date date techniques. The experience our eye specialists acquired over the last 20 years is unsurpassed anywhere in the region. Our commitment to excellence is evident in the credentials our ophthalmologists achieved in their respective fields, and also in the high level of professionalism and care our support staff shows our patients on a daily basis. Our eye clinic offers a wide range of eye care at affordable prices including, vision correction using the most advanced LASIK surgery, plastic eye surgery (oculoplastics), pediatric eye care, low vision management & squint correction, treatment of diabetic eye disease, and cataract eye treatment. Very few eye care centers in Dubai offer this wide range of services in one place. The philosophy of Eye Consultants is to provide the patient and his or her family and friends supportive and loving care, in tranquil surroundings, to promote a full and lasting recovery to their eye problems. The patient is then given access to community resources that will minimize future health crises and facilitate on-going good health. We seek to alleviate emotional as well as physical problems and enhance access to services contributing to recovery. With appropriate eye checkup, the opportunity of the patient to return to normal daily activities is greatly enhanced. We respect the patient's right to be aware of complete and current information regarding his or her medical condition. This includes, but is not limited to, the prognosis and plan of care, as well as any significant risks that may be involved. Each and every patient shall have the right to refuse any and all treatments. Patients and their families are assured that the physician, medical director, Coordinator and nursing staff are available to discuss any matter of concern to the patient or family. The patient has a right to complete privacy concerning their health care program, including all written communication, case histories, consultations, physical examinations, and treatments. Our goal is to facilitate recovery through a variety of therapies, medicine and education. Thanks to our patients who put their trust in us, we are becoming the fastest growing eye clinics in Dubai. We invite you to take a closer look at what we have to offer, and hope to see you soon.

Arbeitgeber ansehen →eyeconsultants.ae

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