Front Office Executive

About the Role

Reem Hospital is seeking a Front Office Executive (Patient Access Executive) to join our dynamic Front Office team. As the first point of contact for patients and visitors, you will play a key role in ensuring a seamless registration process and delivering an exceptional patient experience throughout their journey.

Key Responsibilities

• Greet and assist patients, families, and visitors with professionalism, courtesy, and empathy.
• Accurately identify and register patients using Emirates ID or other valid identification documents.
• Verify insurance eligibility and ensure data accuracy to prevent administrative errors.
• Support patients with appointment scheduling, follow-up coordination, and mobile app registration.
• Address patient inquiries and complaints, escalating issues appropriately when needed.
• Communicate clearly regarding wait times, delays, and next steps in the patient flow process.
• Contribute to patient satisfaction initiatives and support continuous service improvement activities.

What We’re Looking For

• Minimum 2 year of customer service experience , strictly within a hospital or healthcare environment .
• Strong communication skills in English and Arabic (mandatory).
• Proficiency in computer systems and familiarity with healthcare information platforms.
• Presentable, proactive, and able to work flexible shifts, including weekends or evenings as required.
• A customer-focused mindset with the ability to manage sensitive situations with tact and compassion.

Why Join Reem Hospital?

At Reem Hospital, we are committed to delivering world‑class healthcare and an outstanding patient experience. As a Front Office Executive, you will be instrumental in shaping each patient’s first impression of our hospital while contributing to a culture of excellence, teamwork, and continuous improvement.