Guest Services Coordinator

About Reem Hospital

Reem Hospital, located on Reem Island in Abu Dhabi, is a leading healthcare facility and a global pioneer in hospital operations and integrated healthcare services. With a capacity of 200+ licensed beds, we provide specialized medical and surgical care supported by advanced technology, world-class infrastructure, and a multidisciplinary team of experts. Our mission is to deliver high-quality, patient-centered care across a wide range of specialties, including mental health, rehabilitation, and complex medical treatments.

Role Overview

We are looking for a VIP Coordinator who will serve as the primary point of contact for our VIP patients, ensuring an exceptional experience throughout their journey at Reem Hospital. This role requires professionalism, empathy, and strong organizational skills to manage patient needs efficiently.

Please note: Night shifts will be included as part of the work schedule.

Key Responsibilities

• Welcome and assist VIP patients, families, and visitors with courtesy and professionalism.
• Ensure accurate patient identification and registration using Emirates ID or other valid documents.
• Verify insurance eligibility and minimize errors in patient records.
• Support patients with appointment bookings, follow-ups, and mobile app registrations.
• Handle patient inquiries and complaints, escalating when necessary.
• Provide clear communication about wait times, delays, and next steps in the patient journey.
• Actively contribute to patient satisfaction initiatives and service improvement projects.

What We’re Looking For

• Minimum 1 year of experience in customer service ( hospital/healthcare experience required ).
• Strong communication skills in English and Arabic (mandatory) .
• Computer literate and comfortable using healthcare information systems.
• Must be presentable, proactive, and able to work flexible shifts, including nights .
• Customer-oriented, approachable, and able to handle sensitive situations with empathy.