IT Specialist

Description Job Purpose:

To provide functional and technical support and expertise in the configuration, support, training, deployment,

and issue resolution of medical applications, including front office and third-party related applications.

Key Responsibilities And Duties

• Provides 2nd-line support to Fakeeh Care entity’s clinical application users to resolve technical issues promptly. Provides 1st-line support as needed.
• Monitors, maintains, and updates clinical solutions and third-party clinical solutions/add-ons to ensure proper functioning for users.
• Registers and documents daily work activities and support cases as required.
• Maintains good communication with users, providing ongoing technical support and updates on case progress.
• Troubleshoots and resolves product issues, focusing on problem resolution and maintaining related documentation.
• Tracks and manages the progression of user cases and assigned tasks through to closure, ensuring timely resolutions.
• Collaborates with team members to continuously improve work routines, processes, and product knowledge within the Customer Care Services department.
• Facilitates strong working relationships with the solutions delivery team to ensure effective collaboration on projects and issues.
• Balances project priorities to ensure that the application landscape maintains a high degree of stability and availability.
• Ensures deliverables are functionally appropriate, technically sound, and well-integrated into the overall system.
• Maintains accurate documentation regarding process flows, design specifications, and daily work requirements.
• Utilizes Application Solution Manager for problem-solving, solution exploration, and daily work needs.
• Other duties as assigned within the scope of the job.

Requirements Experience:

IT Specialist: 0 - 2 years of experience in IT support or application support in a healthcare setting.

Senior IT Specialist: Minimum of 3 years of experience in IT support or application support in a healthcare setting.

Education Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field. A Master's degree is a plus.

Language Excellent command of oral and written English and prefer Arabic.