IT Support Technician

Responsibilities:

Provide first-level technical support to end-users (hardware, software, and network issues).

Install, configure, and maintain operating systems, applications, and office equipment.

Troubleshoot and resolve printer, desktop, and system-related issues.

Manage support requests via ticketing system and ensure timely resolution.

Provide on-site and remote support to multiple branches when required.

Document incidents, troubleshooting steps, and solutions regularly.

Qualifications & Requirements:

Bachelor’s degree or diploma in IT or a related field.

Minimum 2 years of proven experience in IT support.

Strong knowledge of Windows OS, office applications, and networking basics.

Excellent communication and problem-solving skills.

Ability to work under pressure and manage multiple tasks.

Proficiency in English is a plus

Job Type: Full-time

Ability to commute/relocate:

• Al-Ayn: Reliably commute or planning to relocate before starting work (Required)