Manager - Retail Pharmacy Operations

Lead the development and rollout of NMC’s front-shop strategy by driving product selection, merchandising, sales, promotions, and customer experience consistency across all pharmacies (Abu Dhabi, Al Ain, Dubai, Sharjah, etc.).

1. Retail Strategy & Execution

• Own full project lifecycle: planning, roll‑out, and refinement of retail front-shop model.
• Set and track store-level and network-wide targets (sales, margin, basket size).
• Drive SOPs and enforce planogram and visual merchandising compliance.

2. Product Portfolio & Category Management

• Curate front-shop categories (OTC, health, baby, beauty, nutrition, personal care, etc.).
• Conduct quarterly reviews to optimize SKU mix – add, delist, re‑price.
• Negotiate with vendors for pricing, promos, shelf support and rebates.

3. Sales Performance & Promotions

• Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie‑ins).
• Use sales data and analytics to evaluate performance and pivot tactics.
• Research market trends and benchmark against peers (e.g., Aster, Life).

4. Store Operations & Merchandising

• Standardize store layouts and ensure front-shop compliance (audits).
• Oversee inventory health—monitor stock‑outs, dead stock, and turnover.
• Drive cross-functional collaboration with unit managers, pharmacists, and marketing.
• Train staff (pharmacists/promoters) in upselling, product knowledge, and SOPs.

5. Cross-functional Integration

• Integrate with procurement, supply chain, finance, and marketing.
• Support offline front-shop alignment and home delivery strategies.

Work closely with the technology/innovation team to develop online sales channels.

Qualifications & Experience

• Bachelor’s in Pharmacy, Business, Marketing; MBA preferred. 7–10 years in retail pharmacy/FMCG with- 3 years in retail or project leadership.
• UAE license (DHA/MOH/HAAD) strongly preferred.
• Demonstrated success in store-level or network transformation

Skills & Competencies

• Entrepreneurial mindset, Problem solving skills.
• Strong commercial sense with data-driven decision-making.
• Proficiency in Excel, Power BI, retail ERP systems.
• Leadership, training, and vendor negotiation experience.
• Excellent communication, stakeholder management, compliance orientation.

KPIs & Targets

• Front‑shop revenue growth (% store, network).
• Average basket size & sales per square ft.
• Gross margin by category.
• Inventory turnover.
• Promotion ROI and compliance to promotional calendar.
• Planogram/store audit scores.
• Customer satisfaction & mystery‑shop ratings.
• Vendor support & rebate realization.
• Home delivery sales performance.