Patient Affairs Coordinator – Proctology (Arabic Speaker)

We are seeking a highly competent, proactive, and detail-oriented Patient Affairs Coordinator to manage the full patient journey for our Proctologist.

This role is critical in ensuring a seamless, premium patient experience while maximizing doctor productivity and clinic revenue. The coordinator will act as the primary point of contact for all patient-related matters, combining strong medical understanding with excellent communication and sales skills.

Key Responsibilities1. Patient Management & Coordination

• Act as the dedicated coordinator for all patients of the assigned Proctologist
• Handle all incoming calls, WhatsApp, and inquiries related to proctology services
• Guide patients through the full journey: consultation → diagnosis → treatment → follow-up
• Maintain a high level of professionalism, empathy, and confidentiality

2. Medical Coordination

• Demonstrate strong understanding of general surgery and proctology procedures
• Communicate medical information clearly and accurately to patients
• Coordinate and schedule:
• MRI, lab tests, and diagnostic procedures
• Surgical bookings (if applicable)
• Liaise with medical teams to ensure smooth case handling

3. Insurance & Approvals

• Handle insurance verification and approvals efficiently
• Coordinate with insurance providers for:
• Pre-approvals
• Claims submissions
• Ensure all documentation is complete and compliant

4. Scheduling & Doctor Support

• Manage the doctor’s daily schedule and patient flow
• Optimize appointment slots to reduce gaps and maximize productivity
• Prepare patient files and ensure readiness before consultations
• Act as the communication bridge between doctor, reception, and call center

5. Sales & Revenue Optimization

• Identify opportunities for cross-selling and upselling relevant services
• Educate patients on treatment plans and additional procedures
• Follow up on leads and convert inquiries into confirmed bookings
• Maintain high conversion rates and patient retention

6. Marketing & Growth Support

• Support marketing initiatives for the Proctologist:
• Patient follow-ups after campaigns
• Coordination of patient testimonials (if applicable)

7. Administrative & Reporting

• Maintain accurate patient records in the system
• Track all interactions, leads, and conversions
• Ensure compliance with clinic SOPs and DHA regulations

Requirements Mandatory

• Fluent Arabic & English (spoken and written)
• Proven experience in a medical clinic or hospital setting
• Strong knowledge of:
• Healthcare systems
• Medical terminology (especially surgery/proctology preferred)
• Experience handling insurance approvals and medical coordination

Preferred

• Background in General Surgery, Proctology, or Gastroenterology clinics
• Experience in Dubai healthcare sector (DHA regulations)

Skills & Competencies

• Highly organized and detail-oriented
• Strong communication and interpersonal skills
• Excellent sales mindset (cross-sell & upsell ability)
• Ability to handle sensitive patient cases with discretion
• Proactive, fast-thinking, and solution-oriented
• Strong ability to multitask under pressure
• High level of emotional intelligence and professionalism

Job Type: Full-time

Work Location: In person