Patient Relations Assistant - Building 20

The Talent Acquisition Team at Building No. 20 , a secondary care hospital that is proudly part of the King Faisal Specialist Hospital & Research Centre (KFSHRC) , is delighted to announce a range of exciting new opportunities at our Riyadh facility .

As a valued part of the KFSHRC, Building No. 20 plays an essential role in delivering high-quality, patient-centered care and supporting the hospital’s mission of excellence, innovation, and compassion in healthcare .

Position

Patient Relations Assistant - Building 20

Location

Building 20 - Riyadh, Saudi Arabia

Employer

KFSHRC (or one of its subsidiaries)

Essential Responsibilities and Duties

1. Attends to patients/families; responds to their inquiries and complaints; liaises with concerned Departments to ensure satisfactory solutions.
2. Performs daily round in assigned area and acts on patients’ requests as needed.
3. Assists Patient Relations staff when needed.
4. Advocates for the patients’ rights to obtain optimum required services.
5. Administers patient satisfaction survey and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to better meet patient needs.
6. Attends to patients’ requests via the IPA ticketing system and outreach requests. Distributes requests to the staff concerned.
7. Collects and inputs relevant data pertaining to issues and findings.
8. Acts as needed to cover various functions of Patient Relations as the need arises.
9. Provides patients/families with feedback on issues of concern.
10. Participates in self and others’ education, training and development, as applicable
11. Follows all Hospital’s related policies and procedures.
12. Performs any other related duties as assigned.

Job Requirements

Education: Bachelor’s or Associate Degree/Diploma in Social Services, Psychology, Hospital Administration, Public Relations, or other related discipline is required.

Experience Required: No experience with Bachelor’s, or one (1) year of related experience with Associate Degree/Diploma is required.