Patient Relations Officer - UAEN

Plans and coordinates with the In-charge as to the activities of the Patient Relations Programs which include patient’s complaints, suggestions, unusual situations, satisfaction rate of the patient

• The Patient Relations Officer serves as liaison between patients and the hospital and is available whenever her or his assistance is needed.

  • Visits patients on admission and on request any time during working hours.
  • The Patient Relation Officer is responsible for managing the hospital’s patient complaint process.
  • Maintains professional standards of Patient Relations Programs.
  • Handles and follow-up on patient complaints depending on the level of complainant.
  • Handles tours for visitors and guests.
  • Performs other duties as assigned by the Patient Relations Officer In Charge
  • Under the supervision of the Head of the Department, performs interpreting/transliterating services of oral or written communications between English and Arabic.
  • Provide interpreting/ transliterating services for patients, employees and other individuals for meetings, interviews, telephone calls, etc. including one to one and group settings.
  • Oversees admission for all inpatient from E.R

• A Bachelor's degree from an accredited institution in Psychology, Social Work or health related acceptable to the Director, MSSD or its equivalent.

  • At least five (5) year of responsible experience in Patient Relations/Medical Relations, and Social Work.
  • Must speak and write Arabic.
  • Excellent public relations skills, people oriented individual, and excellent interpersonal relations skills.
  • Knowledge in computer and statistical work is recommended.
  • Holder of a valid UAE Driving license.
  • Evidence of the practice of a high level of confidentiality.