Assistant Housekeeping Manager

Position Description

Supports the Manager of Housekeeping in managing day-to-day housekeeping operations across American Hospital Dubai - Science Park. Ensures the delivery of safe, hygienic, and patient-centered environments in compliance with hospital policies, infection control requirements, and Joint Commission International (JCI) standards. Plays a key role in supervising staff, monitoring service quality, supporting resource management, and coordinating with internal stakeholders to maintain operational excellence within the Science Park campus.

Position Responsibility

Leadership and Team Management

• Supports the Housekeeping Manager in supervising, guiding, and mentoring housekeeping supervisors and staff to ensure effective service delivery.
• Assists in preparing duty rosters and monitoring manpower coverage across hospital departments and satellite clinics.
• Participates in staff performance monitoring, feedback discussions, and development initiatives to support accountability and growth.
• Promotes adherence to hospital values, professional conduct, and departmental standards through role modelling.

Cleaning Operations

• Supports the oversight of daily housekeeping operations, including patient rooms, operating theatres, clinical areas, offices, public areas, and support services areas.
• Monitors housekeeping activities to ensure cleaning schedules, procedures, and quality standards are consistently followed.
• Ensures cleaning equipment, chemicals, and supplies are handled, stored, and used in accordance with safety protocols and manufacturer guidelines.
• Identifies service gaps or operational risks and escalates issues to the Housekeeping Manager with appropriate recommendations.

Health, Safety, and Compliance

• Ensures housekeeping operations comply with infection control policies, hospital standards, and local health and safety regulations.
• Monitors adherence to Infection Control protocols and environmental hygiene requirements within assigned areas.
• Supports the implementation and monitoring of waste management practices, including segregation and disposal of medical, hazardous, and general waste.
• Assists in implementing sustainability initiatives related to waste reduction, recycling, and environmentally responsible housekeeping practices.

Quality Control

• Conducts routine inspections and audits of assigned hospital and clinic areas to ensure hygiene and cleanliness standards are maintained.
• Follows up on complaints, incidents, or service deficiencies and coordinates corrective actions with supervisors.
• Maintains accurate inspection records, reports, and audit documentation for quality monitoring and compliance purposes.
• Supports consistent implementation of departmental policies, procedures, and standard operating guidelines.

Budget, Inventory, and Supply Management

• Assists the Housekeeping Manager in monitoring departmental expenditure and supporting cost-control initiatives.
• Supports inventory management for linens, cleaning supplies, chemicals, and equipment through regular checks and reporting.
• Ensures efficient utilisation of resources to minimize waste and prevent shortages.
• Participates in linen services coordination and periodic inventory audits.

Collaboration and Coordination

• Coordinates with Nursing, Facilities Management, Infection Control, and other departments to ensure smooth operational workflows.
• Supports emergency preparedness and response activities, including outbreaks, fire drills, and disaster calls, within assigned areas of responsibility.
• Represents the Housekeeping Department in internal meetings or operational discussions as delegated by the Housekeeping Manager.

Continuous Improvement

• Supports the implementation of best practices, process improvements, and service enhancements in housekeeping operations.
• Assists in rolling out sustainability initiatives, infection control improvements, and efficiency-driven changes.
• Encourages staff participation in training related to hygiene standards, safety, sustainability, and waste management.

Position Qualification

Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, Facilities Management, Healthcare Administration, or a related field.

Minimum of eight (8) years of progressive experience in housekeeping or facilities services, including at least four (4) years in a supervisory or managerial role, preferably in a healthcare environment.