Call Center Agent

Are you passionate about providing exceptional customer service? If so, we want you to join our team as a Call Center Agent! In this role, you'll be the first point of contact for patients, assisting with scheduling, inquiries, insurance questions, and ensuring a smooth and positive experience for all our patients.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a friendly and professional manner
• Schedule and confirm dental appointments, ensuring accurate information is recorded
• Assist with insurance verification and provide information on coverage options
• Address billing inquiries, process payments, and explain billing procedures
• Resolve patient concerns and escalate issues when necessary
• Maintain patient confidentiality
• Provide support to dental staff by relaying important patient information
• Keep accurate records of customer interactions, feedback, and follow-up tasks
• Stay up-to-date on dental services, procedures, and insurance requirements

Qualifications

• Previous experience in customer service, preferably in a dental or healthcare setting
• Arabic & English speaker
• Strong communication skills with a professional and empathetic demeanor
• Proficient in using customer service software and office management tools
• Ability to handle sensitive situations and maintain confidentiality
• Strong organizational and time management skills
• College Diploma

Please note that if your application is shortlisted, you will be contacted with our Recruitment Team.

Immediate Joiner!!!

Pay: AED3,500.00 - AED4,500.00 per month

Work Location: In person