Call Center Representative

1.1 Answer calls and respond.

1.2 Handle customer inquiries over the phone.

1.3 Manage and resolve customer complaints

1.4 Provide customers with product and service information

1.5 Enter new customer information into system

1.6 Update existing customer information

1.7 Process orders, forms and applications

1.8 Identify and escalate priority issues

1.9 Route calls to appropriate resource

1.10 Follow up customer calls where necessary

1.11 Document all call information according to standard operating procedures

1.12 Complete call logs

1.13 Produce call reports

Job Type: Full-time

Pay: AED1.00 per month

Ability to commute/relocate:

• Al-Ayn: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• UAE Hospital/Medical Center: 2 years (Required)

Language:

• Arabic (Required)

Location:

• Al-Ayn (Required)