Call Center Representative

We are seeking a dedicated and experienced Customer Service Representative (immediate joiners) to join our facility. The ideal candidate will have a background in call center or customer service, preferably within the healthcare industry, and will be responsible for managing client interactions through inbound/outbound calls and electronic communication channels.

Key Responsibilities

• Handle inbound and outbound calls, emails, and other communication channels professionally and efficiently.
• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and trust.
• Provide accurate information on services, processes, and policies to clients.
• Manage client queries and resolve complaints with professionalism and empathy.
• Accurately document client interactions in the system and follow up as required.
• Adhere to on-call scripting and maintain up-to-date knowledge of services and industry practices.
• Support administrative tasks and contribute to the smooth workflow of the department.
• Co-ordinating with Doctors and Nurses

Qualifications & Requirements

• Minimum 2 years’ experience in customer service, preferably in the healthcare industry.
• Strong command of English (spoken and written).
• Proficiency in desktop applications, internet use, and advanced computer knowledge.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience in inbound and outbound documentation.
• Flexibility to work rotational shifts (morning and night) with 12-hour duty schedules.

Preferred Skills

• Knowledge of healthcare customer management systems.
• Ability to remain calm and professional under pressure.
• Excellent organizational and time-management skills.

Job Type: Full-time

Pay: AED4,500.00 - AED5,500.00 per month