Clinical Operations

Job Description

The Senior Associate – Clinical Operations ensures the efficient administrative functioning of Clinical Operations and Digital Clinic services. The role manages administrative workflows, maintains accurate clinical and consultant records, coordinates operational processes, and supports overall service efficiency through effective communication and collaboration with internal teams

Administrative Support for Clinical Operations

• Manage schedules, coordinate communications, and maintain organized documentation.
• Ensure accurate and accessible clinical records to support seamless workflows.

Medical Consultants Platform Administration

• Oversee administrative tasks including reviewing, organizing, and updating consultant applications.
• Maintain up-to-date consultant profiles and support onboarding processes.
• Address inquiries related to consultant management and platform usage

Data Entry and Record Maintenance

• Maintain accurate records in EHR and administrative systems.
• Conduct routine audits for accuracy and compliance with data standards.
• Track physicians’ licenses and ensure timely updates.

Administrative Process Coordination & Optimization

• Implement and enhance administrative workflows to reduce redundancies.
• Monitor compliance with processes and gather internal feedback for improvement.
• Develop process documentation and onboarding materials

Reporting and Documentation Management

• Prepare operational and performance reports (weekly, monthly, quarterly).
• Compile activity and performance metrics to support decision-making.
• Maintain audit-ready documentation

Cross-Functional Collaboration

• Collaborate with clinical, administrative, and IT teams to support operational needs.
• Communicate administrative updates and align cross-departmental activities.
• Assist in resolving administrative issues promptly

Skills

• Proficient in Microsoft Office Suite, Power BI and electronic health record (EHR) systems.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks.
• Excellent communication and interpersonal skills, with a focus on teamwork and collaboration.
• Basic understanding of data privacy regulations and record-keeping practices.
• Ability to work independently and efficiently in a fast-paced environment.
• Arabic and English languages proficency.