Customer Service Specialist

Customer Service Specialist

Heal Hub, a leading rehabilitation and wellness clinic in Dubai, is expanding its Customer Service team as part of the next phase of growth. We are looking for experienced, energetic, and customer-focused Front Desk team members with a proactive and service-driven attitude and genuine interest in health and fitness.

🔹 Key Responsibilities

• Welcome clients warmly and manage check-in/check-out
• Handle appointment bookings and internal communication
• Manage payments and daily closing reports
• Provide exceptional service, answer inquiries, and guide clients through their visit
• Maintain reception area cleanliness and ensure smooth clinic flow
• Coordinate with clinicians regarding patient schedules
• Assist with admin tasks, insurance documentation, and customer follow-ups

🔹 Requirements

·       3–5 years of Front Desk experience in UAE within a clinic, wellness center, physiotherapy, chiropractic, or similar healthcare environment

·      Strong understanding of appointment management and clinic operations

·      Excellent communication skills in English

·      Tech-savvy and comfortable using scheduling systems

·      Organised, detail-oriented, and able to handle fast-paced environments

·      Positive attitude, team player, and proactive problem-solver

·      Genuine interest in wellness, fitness, and rehabilitation

🔹 What we offer

·      Competitive salary

·      Visa + medical insurance + annual ticket

·      Growth opportunities in a fast-expanding brand

·      Professional development and internal training

If you’re looking for a role where you can grow, feel valued, and make a meaningful impact every day, we’d love to hear from you!