Guest Service Executive (Healthplus IVF)

Overview We are looking for a proactive and service-oriented Guest Service Executive to join our team at HealthPlus IVF, supporting our fertility and women’s health network in Abu Dhabi.

As the first point of contact for our patients, you will play a key role in shaping the overall patient experience - welcoming every guest with empathy, ensuring accurate registration and insurance verification, and coordinating front-desk operations with precision and care.

Responsibilities

• Greet and welcome patients with warmth and professionalism, performing accurate identification upon arrival.
• Obtain Emirates ID, insurance cards, and demographic information, and input data accurately into the EMR system.
• Secure all required signatures and consent forms, ensuring full compliance with DOH, ADHICS, and facility standards.
• Conduct registration and insurance verification with precision to ensure data integrity and smooth claims processing.
• Validate scheduled procedures, insurance eligibility, and financial responsibility, coordinating with the Insurance and RCM teams as needed.
• Manage appointment scheduling, reminders, and follow-ups to ensure seamless patient flow and high satisfaction.
• Handle inquiries, calls, and concerns with empathy, accuracy, and professionalism, ensuring timely and courteous resolution.
• Support patient discharge by confirming next steps, follow-up appointments, and post-visit communication.
• Maintain confidentiality, privacy, and adherence to infection control and safety protocols at all times.
• Participate in departmental meetings, internal and external audits, and required training sessions to maintain compliance and service excellence.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance patient satisfaction, workflow efficiency, and front-desk operations.

Qualifications

• Bachelor’s Degree preferably in healthcare or related fields.
• Minimum 3 years’ experience in patient services, front-desk operations, or healthcare administration (experience in IVF or women’s health preferred).
• Strong knowledge of EMR systems, insurance verification, and patient registration workflows.
• Excellent communication, interpersonal, and organizational skills, with fluency in English and Arabic.
• Ability to multitask, problem-solve, and remain composed in a dynamic, fast-paced clinical environment.
• Proficiency in Microsoft Office and familiarity with DOH patient experience and service quality standards.