Guest Services Officer (Emirati Talent)

Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

The Guest Service Officer serves as the first point of contact for guests, patients, and visitors, ensuring a welcoming, professional, and efficient service experience. This role supports front-desk operations, manages inquiries, and coordinates with internal teams to deliver high standards of customer service.

Responsibilities

• Greet and assist guests, patients, and visitors in a courteous and professional manner, ensuring a positive first impression.
• Manage front-desk operations, including registration, appointment coordination, and handling walk-in inquiries.
• Respond to phone calls, emails, and in-person queries, providing accurate information or directing requests to the appropriate department.
• Maintain accurate records, documentation, and guest information in accordance with organizational policies and confidentiality standards.
• Coordinate with clinical, administrative, and support teams to ensure smooth guest flow and timely service delivery.
• Handle guest concerns or complaints professionally, escalating issues as required to ensure prompt resolution and guest satisfaction.

Qualifications

• High school diploma or equivalent (Diploma or Bachelor’s degree preferred).
• Minimum of 1-3 years’ experience in guest services, front office, customer service, or hospitality (healthcare experience is an advantage).
• Strong communication and interpersonal skills.
• Proficiency in MS Office and front-desk systems.
• Professional appearance and customer-focused mindset.