IT Helpdesk Executive

The IT Help Desk Executive is responsible for providing technical support and assistance to end-users across the organization. This includes diagnosing hardware and software issues, maintaining network systems, supporting HIMS applications, and ensuring smooth operation of all IT-related services. The role requires a hands-on professional with strong troubleshooting, communication, and customer service skills.

Key Responsibilities:Technical Support & Troubleshooting

• Respond promptly to IT support requests via email, phone, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and printers.
• Install, configure, and maintain operating systems, antivirus software, and authorized applications.
• Ensure proper setup and functioning of user accounts, email IDs, and access permissions.

Networking

• Monitor and maintain LAN/WAN connectivity and ensure smooth communication across branches.
• Assist in managing routers, switches, firewalls, and VPN configurations.
• Coordinate with vendors and internet service providers for network uptime and issue resolution.

Software & System Support

• Provide end-user support for enterprise applications such as ERP, CRM, and Microsoft Office suite.
• Manage installation, updates, and troubleshooting of business-critical software.
• Maintain system documentation, license tracking, and configuration records.

HIMS (Hospital Information Management System)

• Provide first-level technical support to users of the HIMS application.
• Troubleshoot login issues, report generation errors, and interface problems between HIMS and other systems.
• Coordinate with the HIMS vendor for escalations, updates, and version upgrades.
• Ensure data integrity, backup schedules, and security compliance within the system.

IT Asset & Security Management

• Maintain an updated inventory of IT assets and software licenses.
• Ensure endpoint security compliance and system updates are in place.
• Support CCTV, biometric attendance, and access control systems as required.

Qualifications & Skills

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, or related field.
• Minimum 2–4 years of experience in IT support or helpdesk roles (healthcare experience preferred).
• Strong knowledge of networking concepts (LAN, WAN, VPN) and Windows OS.
• Hands-on experience with HIMS, ERP, and ticketing systems.
• Excellent communication, troubleshooting, and multitasking abilities.
• Certifications such as CCNA, MCP, ITIL, or CompTIA A+ are an added advantage.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month