Officer, Operations (Emirati Talent)

Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Since its inception in 2010, National Reference Laboratory (NRL) has expanded from a single standalone reference laboratory to a network of 12 state-of-the-art facilities across the United Arab Emirates. NRL provides world-class diagnostic services to the M42 network and partners with more than 250 clients from a wide range of market segments, including private and government hospitals, medical centers and clinics, corporate organizations, and other reference laboratories.

The Operations Officer plays a key role in supporting laboratory operations by ensuring accurate reporting, financial validation, and smooth coordination across functions. This role focuses on maintaining data integrity, improving operational efficiency, and supporting decision-making within a regulated healthcare environment. The position works closely with operations, finance, and supply chain teams to ensure continuity and compliance in day-to-day activities.

Responsibilities

• Review and validate referral laboratory invoices, ensuring accuracy and resolving discrepancies
• Prepare and validate monthly operational and billing reports
• Monitor GRN activities in coordination with Supply Chain, ensuring timely resolution
• Maintain and enhance operational dashboards and reports (Excel/Power BI)
• Support monthly closing activities, ensuring data accuracy and completeness
• Respond to management queries by providing data insights and analysis
• Coordinate with internal stakeholders to resolve operational and reporting issues
• Identify process gaps and recommend improvements to enhance efficiency

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field
• Relevant experience in healthcare or laboratory operations
• Strong proficiency in Microsoft Excel and Power BI
• Experience handling financial data, invoices, and reporting
• Strong analytical skills with high attention to detail
• Ability to manage multiple tasks independently and meet deadlines