Operations Executive _Clinic Management

We are seeking an experienced Operations Executive who can independently manage and support day-to-day clinic operations, patient flow, staff coordination, and administrative activities. The ideal candidate must have hands-on experience in healthcare operations and a strong understanding of UAE clinical workflows, DOH/DHA standards, and patient experience management.

Key Responsibilities Daily Clinic Operations

• Oversee smooth functioning of daily clinic activities across all departments.
• Manage patient flow, appointment scheduling, and ensure minimal waiting time.
• Coordinate between reception, nursing, doctors, insurance, and support teams.
• Ensure readiness of consultation rooms, equipment, and operational supplies.

Patient Experience and Service Quality

• Handle patient complaints, feedback, and service recovery professionally.
• Ensure high-quality customer service and staff adherence to service standards.
• Monitor front-desk interactions and support training where required.

Staff Coordination

• Prepare and manage staff duty rosters and attendance.
• Assist in staff onboarding, training, and performance monitoring.
• Ensure all departments follow operational SOPs and daily checklists.

Compliance and Standards

• Ensure compliance with DOH/DHA policies, healthcare regulations, and safety protocols.
• Maintain documentation, licenses, audits, and regulatory requirements.
• Conduct regular checks on hygiene, infection control, and facility standards.

Financial and Administrative Support

• Assist with daily revenue reports, insurance coordination, and billing oversight.
• Monitor consumables, stock levels, and coordinate with procurement for replenishment.
• Verify LPOs, service contracts, and maintenance schedules.

Operations Reporting

• Prepare daily, weekly, and monthly operational reports for management.
• Track KPIs such as patient footfall, revenue, waiting time, and staff performance.
• Identify operational gaps and recommend process improvements.

Requirements

• Minimum 2–4 years of experience in clinic or healthcare operations in the UAE.
• Strong knowledge of patient flow, insurance processes, and regulatory standards.
• Excellent communication skills in English; Arabic is an advantage.
• Ability to manage staff, multitask, and work in a fast-paced healthcare environment.
• Proficiency in MS Office and EMR/Clinic Management Software.
• Strong problem-solving and decision-making skills.

Preferred Skills

• Experience in DOH/DHA licensed facilities.
• Knowledge of patient grievance handling and service quality improvement.
• Strong leadership and coordination abilities.
• Ability to handle pressure and operational challenges independently.

Job Type: Full-time

Pay: AED5,000.00 - AED6,500.00 per month