Quality and Patient Safety Manager

Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Healthpoint is a multi-specialty hospital offering a wide range of primary and specialty care services. Based in Abu Dhabi, it serves patients from the UAE and around the world. Committed to elevating patient care to the highest standards, Healthpoint has been recognized by numerous renowned international awarding and accrediting bodies.

The Manager, Quality and Patient Safety plays a pivotal role in ensuring the delivery of high quality, patient-centered care by leading and overseeing quality, patient safety, and regulatory compliance initiatives. The Manager works closely with clinical and operations leaders, frontline staff, and regulatory bodies to drive a culture of continuous improvement, high reliability, and excellence in patient outcomes. The Manager fosters teamwork and champions service excellence. The Manager serves as a resource and subject matter expert, providing leadership and oversight to proactively address quality and patient safety issues and to ensure that care delivery is consistent with best practices, regulatory standards, and organizational goals.

Responsibilities

• Lead Quality & Patient Safety Programs: Direct and oversee the facility’s quality and patient safety initiatives, ensuring alignment with hospital strategy and regulatory requirements.
• Strategic Planning: Develop and refine departmental strategic plans, monitor progress, and ensure compliance with standards such as Joint Commission International (JCI), Departement OfHealth / Dubai Health Aauthority, and other regulatory bodies.
• Continuous Improvement: Identify, lead, and supervise process improvement projects, audits, and risk management activities to enhance patient care and safety.
• Regulatory Readiness: Maintain ongoing accreditation readiness, manage regulatory compliance activities, and serve as a subject matter expert on relevant laws and standards.
• Data Analysis & Reporting: Oversee the collection, analysis, and reporting of quality and patient safety data to support performance improvement and regulatory submissions.
• Policy & Procedure Oversight: Guide the development, implementation, and regular review of clinical policies, procedures, and evidence-based practices.
• Risk Management: Develop and monitor clinical risk management programs, facilitate incident investigations, and ensure learning from incidents is shared and acted upon.
• Education & Training: Provide education and technical support to staff on quality improvement tools, high reliability methodologies, and regulatory requirements.
• Stakeholder Engagement: Liaise with internal and external stakeholders, including regulatory agencies, to facilitate audits, surveys, and accreditation processes.
• Team Leadership & Development: Oversee resource utilization, provide feedback and coaching, and foster a culture of safety, professionalism, and continuous learning.

Qualifications

• Bachelor’s degree in Nursing, Healthcare Management, or equivalent field required; Master’s Degree in healthcare related discipline preferred
• Certified Professional in Health Care Quality (CPHQ) or equivalent required
• A minimum of five (5) years in healthcare quality, patient safety, and regulatory compliance required
• Experienced in a facility accredited by Joint Commission International required
• Expertise in quality improvement principles and statistical methodologies
• Ability to influence and engage stakeholders at all levels to drive organizational change and performance excellence