Room Service Attendant ( Female )

Purpose and Scope of the Job: The Room Service Attendant is responsible to provide a warm, caring atmosphere and to provide luxurious and personalized service for patients, families and visitors. The room service will attend to all guests’ need and take care for food & beverage service.

Main Duties and Responsibilities/Performance Standards

• Serves food and beverages to patient, patient’s family and visitors daily for all meals. (Takes the menu, communicates to kitchen, delivers the food, arranges, sets up and clears the table).
• Communicates patients and companion’s food likes, dislikes and allergies accurately to the kitchen & ensure kitchen compliance before service.
• Maintains Royal & Imperial Rooms’ inventory which is required to check after each discharge.
• Cleans & sanitizes food & beverage service utensils after patients or family use and after room discharge.
• Ensures complementary services are delivered to patient’s room.
• Responds promptly, appropriately, and professionally to patient/family perceptions of and needs for care and services.
• Responds to requests for information promptly and refers the patient/family’s concern to appropriate hospital personnel immediately.
• Act fast and take ownership for guests complain.
• Communicates the patient’s need for assistance to nurses in need of moving out of bed to prevent accidents or transport non-ambulatory patient with wheelchair.
• Manages food & beverage service for special hospital or patients’ events.
• Ensures safety standards (occupational and patient safety) are complied.
• Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.
• Ensure the amenities are place in all the discharge room after the room is clean by the House Keeping.
• Refilling the Amenities daily.
• Physical Demands: Need to stand minimum 8 hours duty and to carry heavy trays of juices.

Working Condition:

• Works mostly inside patient’s rooms.
• During patient’s parties the environment is crowded with guests.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competencies and Skills

Education: At least High School

Training: Food & Beverage service training is a plus

Experience: Minimum one year experience in a food & beverage service field or hotelier background.

Licensure: Not Applicable

Language: Good command of English Language; and Arabic is a plus

Computer Proficiency: Computer basics

Performance Competencies

• Good communication skills that enable her to communicate elegantly and politely to guests.
• Strong personality & problem solvers.
• Smart and well groomed.
• Polite, diplomatic and punctual.
• Calm, decisive and able to cope in a crisis.
• Flexible, adaptable and patient.

Principle Working Relationships and Remarks

• Hospitality Manager, Room Service Supervisor Kitchen staff, waitresses, support services department
• Patients, visitors, Nurses, Maintenance Department