Training Manager - Soft skills

* Deep understanding of Retail operations and driving Soft skills and Behavioral training.

* Design impactful training contents/modules for front-line staff.

* Assist the L&D Head in Training Calendar & Program Planning, Performance Coaching & Mentoring

* Rich expertise in Training Needs Analysis , Behavioral & Soft Skills Training, Instructional Design & Content Development

* E-learning Development, Articulate Storyline, LMS platforms, Post-training Evaluation , Kirkpatrick Model, Feedback Analysis

Desired Candidate Profile

* Bachelor's degree related field with relevant certification in Training & Development is a plus.

* Overall 8-10 years exp with min 4+ years in a Training role, preferably from Retail, FMCG background.

* Experience in training Retail staff using customized Training models with a focus on end customers.

* Certification in soft skills or behavioral training is advantageous.