Admission Officer

Job Description

Job Scope

Processes paperwork and registers patients for treatment in a clinic or prior to being admitted to the hospital, ensuring that all policies and procedures are observed. Prepares forms, verifies insurance benefits, and explains financial requirements to patients. Also contacts nurses and doctors about surgeries and meetings.

Job Responsibilities

• Interviews in-coming patients for all needed medical services, and/or hospital care to obtain demographic information, authorizations for treatment, and related information and consent.
• Counsels patients and families regarding financial requirements and verifies insurance coverage with insurance companies.
• Books diagnostic tests and appointments for patients and confirms patient services needed, schedules evaluations and admissions.
• Orients patients to specific medical procedure and nature of treatment involved. This requires interpretation of the clinical details on the request form, to ensure that examinations are appropriately booked and accurate preparation instruction given.
• Obtains patient charts, medical records and lab reports and keeps it ready before the arrival of the patient whose appointment is due.
• Records patient demographic, insurance, and billing codes into registration and billing system; researches missing information on intake forms; obtains signatures and release forms.
• Provides clerical support to patient registration department, including data entry, preparing forms, compiling quality assurance data; maintains legal and financial files.
• Provides administrative support for the unit such as answering telephones, routing calls, taking messages, ordering laboratory/medical tests and receiving laboratory results, redirecting medical crisis calls, and providing general information; receives and directs visitors and/or patients; schedules patient appointments for treatment; confirms services needed by patient.
• Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.
• May contact attending physicians regarding services required by patient, evaluations needed, and obtain relevant medical records.
• Updates Medical Staffs leave onto the system and adjust the clinics accordingly; Provides information to the Reception Supervisor regarding such adjustments.
• Ensures all clinic outcomes are recorded onto the ATS and maintains logs and records of activities and prepares monthly routine summaries as needed.

Job Requirements

Education and Experience

• Bachelor University Degree in any field or Diploma holder.
• 2 to 4 years’ experience in similar position

Job-Specific/Technical Skills

• Ability to maintain quality, safety, and/or infection control standards.
• Knowledge of planning and scheduling techniques.
• Skill in preparing and maintaining patient records.
• Excellent Computer Skills, Word processing and/or data entry skills.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Ability to develop and maintain filing systems.
• Knowledge of medical billing procedures.
• Knowledge of the nature and provisions of alternative health insurance plans.
• Receptionist skills.
• Excellent interpersonal skills

Other Preferences

• Bilingual
• Local candidates with valid and transferable visa in Kuwait