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Claims Excellence

Bupa · Djeddah, Arabie saoudite

Spécialiste du cycle de revenusTemps pleinSur site

Job Description

Key Responsibilities

  • Support delivery of the Bupa Pro CX agenda across providers and regions.
  • Prepare presentations, reports, and dashboards for CX governance forums.
  • Coordinate monthly CX meetings with providers, CX, and TQM teams (agenda, MoM, follow‑ups).
  • Track CX action plans, CLF call outcomes, and NPS performance.
  • Support communication and updates with CX and Quality teams.

Key Responsibilities

  • Support execution and tracking of PA & Claims Protocol FTD committee actions.
  • Assist in monitoring PA, MCU, and Claims CX performance and action closure.
  • Prepare monthly performance reports and trackers.
  • Coordinate meetings with PA, MCU, and Claims leaders and follow up on assigned actions.
  • Support data collection, analysis, and reporting related to FTD, NPS, and operational KPIs.

Skills

  • Strong PowerPoint and Excel skills
  • Ability to prepare presentations and write reports
  • Experience or capability in meeting coordination, scheduling, and MoM documentation
  • Strong follow‑up and communication skills
  • Good command of English and Arabic
  • Willingness to learn healthcare CX, PA, and Claims operations

Education

Business , MIS, Health Informatics , Public Health or related..

À propos de l'employeur

Bupa
Bupa

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East, Ireland, Saudi Arabia and India. · Royaume-Uni

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com

Voir l'employeur →bupa.com

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