Communication Engineer

Job Purpose

designing, implementing, managing, and maintaining the organization’s communication and networking systems to ensure secure, reliable, and high-performance connectivity across healthcare facilities. The role supports critical healthcare operations by ensuring uninterrupted voice, data, and video communications, aligned with clinical, operational, and regulatory requirements.

Roles and Responsibilities

• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices considering leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
• Support the organization’s IT and digital transformation strategy.
• Ensure high availability, security, and performance of communication and network systems.
• Ensure compliance with Saudi ICT regulations, cybersecurity policies, and healthcare accreditation standards.
• Support business continuity, disaster recovery, and emergency communication readiness.
• Promote standardization, scalability, and continuous improvement of communication systems.

Collaborate with internal departments to support clinical and operational communication needs.

.Network & Communication Infrastructure

• Design, implement, and manage LAN, WAN, WLAN, and data center network infrastructure.
• Support and maintain IP telephony (VoIP), unified communications, video conferencing, and paging systems.
• Ensure high availability and redundancy of network and communication services.

. System Operations & Support

• Monitor network performance, troubleshoot incidents, and resolve communication issues.

• Perform configuration, upgrades, patching, and optimization of communication systems.

• Support healthcare applications that rely on network connectivity (HIS, EMR, PACS, VoIP, telemedicine).

• C. Security & Compliance

• Implement network security controls such as firewalls, VPNs, NAC, and encryption.

• Ensure compliance with Saudi PDPL, NCA Essential Cybersecurity Controls (ECC), and organizational IT security policies.

• Support cybersecurity assessments, audits, and incident response activities.

. Project & Vendor Management

• Participate in IT infrastructure and communication-related projects, including hospital expansions and new site deployments.
• Coordinate with vendors, service providers, and telecom operators to ensure SLA compliance.
• Review technical designs, proposals, and deliverables from vendors.

. Documentation & Standards

• Maintain network diagrams, configurations, SOPs, and technical documentation.
• Ensure adherence to IT standards, best practices, and healthcare regulatory requirements.
• F. Continuous Improvement & Innovation
• Evaluate new communication technologies and recommend enhancements.
• Support cloud, SD-WAN, and modern communication solutions aligned with business needs.
• Mentor junior engineers and provide technical leadership within the IT team.

. Knowledge and Experience

• Strong expertise in LAN/WAN, routing, switching, wireless, VoIP, and unified communications.
• Experience working with healthcare systems and infrastructure.
• Strong knowledge of Saudi ICT regulations, cybersecurity standards, and healthcare accreditation requirements.
• Experience with enterprise networking equipment (e.g., Cisco, Fortinet, Juniper, Aruba).
• Strong troubleshooting, analytical, and problem-solving skills.

Skills:

• Strong technical troubleshooting and problem-solving skills
• Proficient in supporting healthcare IT systems (EMR, HIS, ERP)
• Good understanding of healthcare workflows and clinical applications
• Effective communication skills in Arabic and English (written and verbal)
• Ability to manage multiple issues simultaneously and prioritize based on impact
• Strong documentation and reporting abilities

Team collaboration with the ability to mentor junior staff

Education and Certifications:

• 2-3 years of professional experience in IT application support in a healthcare setting.
• Practical knowledge of hospital information systems (EMR, HIS), clinical workflows, and healthcare operations.